Terms and Conditions

Terms and Conditions of Service

Welcome to Etro Tours. These Terms and Conditions govern all travel bookings, day tours, Nile cruises, and bespoke services provided by Etro Tours Egypt. By confirming a booking with us, you acknowledge and agree to these terms.

1. Booking and Reservation Confirmation

• To confirm a tour or Nile cruise reservation, a deposit (ranging from 25% to 50% depending on the season and itinerary requirements) must be received by Etro Tours.
• Bookings are officially confirmed upon issuance of a written booking confirmation and invoice sent via email or official communication channel.
• The remaining balance is due prior to tour commencement or upon arrival as clearly specified in your confirmed booking voucher.

2. Payment Methods and Currency

• We accept payments via major credit/debit cards (Visa, MasterCard), bank wire transfer, and secure online payment gateways (Paymob).
• Tour prices are quoted in US Dollars (USD), Euros (EUR), British Pounds (GBP), or Egyptian Pounds (EGP). All transaction fees are transparently disclosed prior to payment.

3. Cancellation and Refund Policy

We understand that travel plans can change unexpectedly. Our cancellation policy is designed to be as accommodating as possible while respecting operational commitments made with Nile cruise ships and hotels:

• 30+ Days Prior to Tour Date: Full refund of deposit minus credit card or bank processing fees (typically 3-5%).
• 29 to 15 Days Prior: 75% refund of the total booking cost.
• 14 to 7 Days Prior: 50% refund of the total booking cost.
• Less than 7 Days or No-Show: Non-refundable due to non-recoverable supplier fees.
• Force Majeure: In the event of unforeseen international travel restrictions, natural events, or flight bans, clients may reschedule their trip without penalty for up to 12 months, or receive an open travel credit.

4. Itinerary Changes and River Navigation

While every effort is made to operate itineraries exactly as published, Nile cruise navigation schedules are governed by river water levels, the Esna Lock schedule, and Egyptian river authority regulations. Etro Tours reserves the right to alter the sequence of visits if necessary, ensuring that all included monuments are visited or substituted with sights of equal historical value.

5. Travel Insurance and Health

All travelers are strongly advised to purchase comprehensive international travel insurance covering medical expenses, trip cancellation, personal baggage loss, and emergency repatriation. Etro Tours is not liable for personal illness, medical emergencies, or unforeseen external events.

6. Passports and Entry Visas

Travelers are responsible for holding a passport valid for at least six (6) months beyond their departure date from Egypt, as well as obtaining the appropriate entry visa (via Egypt's official e-Visa portal or upon arrival for eligible nationalities).

7. Baggage and Personal Effects

While our team exercises all reasonable care with guest belongings, passengers are responsible for their luggage throughout the journey. Domestic flight baggage weight allowances in Egypt (typically 20-23 kg per checked bag plus 7 kg hand luggage) must be observed.

8. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt, under the regulatory framework of the Egyptian Ministry of Tourism and Antiquities.